Samsung Galaxy Note 7 replacements, which are aimed to solve an issue of overheating batteries in the original release version, have failed as the report of the explosion due to overheating of the batteries went viral and T-Mobile and AT&T have stopped exchanging them. Samsung has released a statement saying the case is been investigated and the reports will be shared upon finding the reason. Because of this issue, the company has stopped the production of the smartphone as of now.
Fletcher Cook a spokesperson of the Samsung said in a statement that Based on recent reports, we’re no longer exchanging new Note7s at, this time, imminent further investigation of these reported incidents. They are still though encouraging the customers to go ahead with the exchange of the Note 7 for another Samsung Smartphone or any other smartphone they want. All sales or exchange or sale of the Note 7 has been suspended by T-Mobile. However, customers can choose any handset from the T-Mobile store while bringing back their Note 7 with all the accessories for a full refund.
About 1 million Note 7 devices those were sold before Sept 15 were recalled by Samsung under the official program announced by the US Consumer Product Safety Commission.