CIOs need to focus on customer experience now

December 26, 2017 itenterprise 0

A Five9 survey shows customer service experience has overtaken price, product quality and all other factors as the top factor for customers when deciding with whom to do business. The impact of digital transformation is far reaching and will impact […]

AI Self-Service: Smile for Your Supper

December 26, 2017 itenterprise 0

Cali Group and NEC on Tuesday announced a pilot program using kiosks equipped with facial recognition software and artificial intelligence to ease the ordering process for regular customers at the Pasadena, California, location of its international CaliBurger restaurant chain. The kiosks use […]

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